At iGenics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our website, browse our content, or purchase products through our services. We encourage you to read this policy carefully so you understand your privacy rights and choices.
Information We Collect
We may collect personal information that you voluntarily provide when placing an order, creating an account, subscribing to emails, or contacting our support team. This information may include your name, email address, mailing address, telephone number, billing information, and other details required to process your request. We may also collect certain technical information, such as your IP address, browser type, device information, and website usage data, to help maintain and improve our services.
How We Use Your Information
The information we collect may be used to process orders, manage customer accounts, respond to questions, provide customer support, improve website functionality, and communicate important updates. Where permitted by law and with any required consent, we may also use your contact information to send promotional emails, product updates, and special offers.
Email Subscriptions and Marketing Communications
When you purchase a product or subscribe to our mailing list, you may receive emails related to your order, account, or requested services. Promotional emails will be sent in accordance with applicable laws and consent requirements. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in the email. Unsubscribing from promotional emails will not prevent us from sending essential messages related to your purchase or account.
Sharing Information with Third Parties
We may share relevant information with trusted service providers who help us operate our website, process payments, fulfill orders, provide customer support, analyze website performance, or deliver email communications. These providers should use the information only as necessary to perform their services and subject to applicable privacy requirements.
We may also disclose information when required by law, to respond to lawful requests, to protect our rights, or to help prevent fraud and security issues. If our business undergoes a merger, acquisition, or similar transaction, information may be transferred as permitted by applicable law.
Online Purchases and Payment Information
When you purchase a product, you may need to provide contact, shipping, billing, and payment information. Payments may be handled by third-party payment processors that have their own privacy and security policies. We encourage you to review those policies before completing a transaction.
We do not claim to control how independent third-party websites or payment providers collect or use your information. Please review their privacy policies if you access their services through links on our website.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember preferences, understand visitor activity, improve website performance, and support relevant advertising where applicable. Third-party services, such as analytics providers or advertising partners, may also use their own tracking technologies.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some website features. Where legally required, we will request consent before using non-essential cookies or similar tracking technologies.
Advertising and Analytics
We may use analytics tools to understand how visitors interact with our website and identify opportunities to improve the user experience. Advertising partners may use permitted information about website activity to measure advertising performance or display relevant advertisements.
Where required by applicable law, you may have the right to opt out of certain targeted advertising or data-sharing activities. The availability of these choices depends on your location and the technologies used on our website.
Customer Surveys and Promotions
From time to time, we may invite visitors or customers to participate in surveys, special offers, contests, or promotional activities. Participation may be voluntary and may require additional information. Any personal information collected for these activities will be handled according to the applicable promotion rules and this Privacy Policy.
Data Security
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
How Long We Retain Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, maintaining records, resolving disputes, meeting legal obligations, and enforcing agreements. The retention period may vary depending on the type of information and applicable legal requirements.
Children's Privacy
Our website is intended for adults and is not designed to collect personal information from children. We do not knowingly collect personal information from children under 13 without legally required parental consent. If we discover that such information has been collected inappropriately, we will take reasonable steps to delete it. Parents or guardians who have concerns may contact us.
Your Privacy Rights
Depending on where you live, you may have rights to request access to your personal information, correct inaccurate details, request deletion, obtain a copy of certain data, or opt out of specific data-sharing or targeted advertising practices.
California residents and individuals in other jurisdictions may have additional rights under applicable privacy laws. To submit a privacy request, contact us using the details provided on our website. We may need to verify your identity before responding. We will handle requests within the timeframes required by applicable law.
Third-Party Websites
Our website may contain links to external websites, including product providers, payment processors, and other online services. We do not control the privacy practices or content of independent websites. We recommend reviewing their privacy policies before sharing personal information with them.
Publicly Shared Information
If our website provides public comment areas, forums, or similar features, information you choose to post may be visible to other people. Please avoid sharing sensitive personal information in public areas.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website features, or legal requirements. Any revisions will be published on this page along with an updated effective date where appropriate. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or how to exercise your privacy rights, please contact us using the contact information provided on our website.
By continuing to use our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent, we will obtain it separately rather than relying solely on your continued use of the website.